SPARQ TT Privacy Policy
This Privacy Policy explains how SPARQ TT collects, uses, stores, protects, and shares personal information when customers, members, providers, applicants, or website visitors use our services, website, forms, dashboards, WhatsApp support, or roadside assistance request systems.
SPARQ TT may collect personal, vehicle, service, and operational information that is reasonably necessary to provide roadside assistance coordination, customer support, membership management, provider management, safety verification, and administrative record keeping.
The information collected may include:
- Full name
- Phone number
- Email address
- Vehicle make, model, colour, and registration number
- Location details, landmarks, service area, or roadside assistance location
- Membership interest, membership plan, membership status, and service usage
- Emergency request details and service request history
- Messages, notes, support requests, and inquiry submissions
- Provider application details, including business name, services offered, service area, equipment details, and uploaded documents
- Technical information such as IP address, browser type, device information, timestamps, and website activity where necessary for security and platform operation
SPARQ TT may use collected information for the following purposes:
- To receive, process, verify, and coordinate roadside assistance requests
- To contact customers, members, providers, or applicants by phone, email, WhatsApp, or other approved communication methods
- To verify membership status, remaining benefits, service eligibility, and plan coverage
- To assign independent roadside service providers based on location, availability, service type, and operational requirements
- To manage customer accounts, provider accounts, dashboards, inquiries, service history, and membership records
- To review provider applications and verify provider suitability
- To improve service quality, response coordination, safety, customer support, and internal operations
- To detect fraud, abuse, misuse of membership benefits, false requests, security issues, or unauthorized access
- To maintain business, accounting, legal, administrative, and dispute-resolution records
SPARQ TT may share relevant information with independent roadside service providers strictly where necessary to perform, verify, or complete a service request. This may include your name, phone number, vehicle information, location, issue type, membership status, and service notes.
Information may also be shared with:
- Administrative staff or authorized team members who need access for service delivery or support
- Technology providers, hosting providers, email systems, payment processors, or platform tools used to operate the service
- Legal, regulatory, insurance, or law enforcement authorities where required by law or necessary to protect rights, safety, or property
SPARQ TT does not sell personal information to third parties for marketing purposes.
By contacting SPARQ TT through WhatsApp, telephone, website forms, or emergency request forms, you authorize SPARQ TT to communicate with you using the contact details provided.
Location information may be requested and used to identify your roadside assistance location, estimate provider availability, reduce response delays, verify service eligibility, and properly document the request.
You are responsible for providing accurate location information, safe contact details, and correct vehicle information. Inaccurate or incomplete information may delay service or result in cancellation.
SPARQ TT takes reasonable administrative, technical, and operational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, server, database, email system, WhatsApp communication, payment system, or electronic storage method can be guaranteed to be completely secure. SPARQ TT shall not be liable for unauthorized access, cyber incidents, service provider failures, internet transmission issues, or events beyond its reasonable control, provided reasonable safeguards were in place.
SPARQ TT may retain personal information for as long as reasonably necessary to provide services, manage accounts, verify membership history, resolve disputes, process provider applications, comply with legal obligations, maintain accounting records, and support business operations.
Data may be deleted, anonymized, or archived when it is no longer required for operational, legal, administrative, or security purposes.
Users may request:
- Access to personal information held by SPARQ TT
- Correction of inaccurate or outdated information
- Clarification on how their information is used
- Removal or restriction of certain information where legally and operationally possible
Requests may be subject to identity verification, legal requirements, service record obligations, fraud prevention needs, and operational limitations.
Provider applicants may be required to submit business information, contact details, service areas, equipment details, service capabilities, documents, and agreement acceptance information.
SPARQ TT may use this information to review applications, verify suitability, approve or reject provider access, assign jobs, manage provider performance, investigate complaints, and maintain operational records.
Submission of a provider application does not guarantee approval, job assignment, partnership, employment, or ongoing access to SPARQ TT systems.
SPARQ TT services are intended for persons who are legally able to request roadside assistance, purchase memberships, submit vehicle information, or enter into service-related arrangements.
SPARQ TT does not knowingly collect personal information from children for membership or provider account purposes. If such information is submitted without proper authorization, SPARQ TT may delete or restrict the information where appropriate.
SPARQ TT reserves the right to update, amend, or replace this Privacy Policy at any time. Updated versions may be posted on the website and shall take effect from the date of publication unless otherwise stated.
Continued use of SPARQ TT services after an updated Privacy Policy is published shall be treated as acceptance of the revised policy.
For privacy-related questions, data correction requests, or concerns about how your information is handled, you may contact SPARQ TT using the email below:
Email: info@sparqtt.com
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of Trinidad and Tobago.